Privacy Policy


A Cookie is a small file containing text or digits, that is saved on your computer when you visit a website.

AWC uses third party 'analytical' cookies to track the number of visitors and to see how visitors navigate the Company's Website. This helps improve the Website, for example by making sure users are finding what they need easily. These cookies are anonymous and session based, i.e. they do not collect personal information and will expire according to your browser's session length or after the maximum session time limit (14 days), whichever is the shorter.

By registering for the website you consent to allowing a login cookie to be saved to your computer. This cookie saves your login on your browser for your next session, but will expire after a set time period (usually 90 days).

No personal information (e.g. name or email address) is stored in the Website's cookies.

If you do not wish to receive cookies you may disable them by changing the settings on your browser. Please be aware that this may compromise the nature and quality of the data you obtain via the Website and you will not be able to place online orders.

More information about cookies

This policy sets out the basis on which your personal data will be processed and stored by AWC ("The Company").

Ways in which AWC uses your personal details/information

The Company collects and processes your information to:

  • provide you with information and services that you may request at any time;
  • notify you about changes or enhancements to the Company's services;
  • improve and obtain feedback on the Company's services; and
  • identify and prevent breaches of the Company's network security, the law or the Company's contractual terms.

Information provided by you and third parties

This may include your contact details, payment details, records of any problems/complaints, details of participation in events or surveys and records of your preferences.

Information collected by AWC

The Company collects and renews information about users of its services via direct contact with service users, from third parties and during the course of business.

The Company collects details of the following:

  • information that you provide by registering on the Website. This includes personal information such as name and address, ordering products or using the Website contact form;
  • information about your computer including (where available) your IP address, operating system and browser type; and
  • types of data accessed, time of use of service, data logs including Web Traffic Data from the use of the Company's Website.

Web Traffic Data includes but is not limited to times and location of access, duration of connection to services, details of networks and data/systems accessed and details of any messages sent using the Company's services.

This information is not shared with other organisations or third parties for commercial purposes.

Access to information

The Company will provide Website users/customers with access to any information maintained about them upon request. Information about third party users will not be provided unless the Company is required by law to provide such information. Users can access their information (such as contact information, customer number and any passwords) by emailing or writing to the Company.

Sharing your information with third parties

The Company does not disclose your personal data to third parties except when provided by law or with your explicit consent. The Company does not sell or share its customer list with any third party.

Interception of email

The Company may reject, delay or remove emails that raise security issues such as viruses or that contain content/attachments that could disrupt the Company's network/systems.

The Company operates a Spam filter that may inadvertently result in genuine emails being affected.

Recording of Telephone Calls

To help the Company continually improve its services, the Company reserves the right to monitor and/or record your telephone calls from time to time.


The Company operates stringent policies in relation to data access, data storage and backup, transmission of communications and integrity/security of environment. The Company will use its reasonable endeavours to ensure that appropriate security is in place to protect customers against the loss or misuse of information the Company has collected from the Website.

Withdrawal from Direct Marketing

Please notify AWC if you do not wish to be contacted by way of direct marketing by emailing


If you have any questions concerning the Company's privacy policy, please write to AWC, 6th Floor Caroline House, 55-57 High Holborn, London WC1 6DX.

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